Support

Common questions

Is Urban Hiking out yet?

Not yet. Urban Hiking is announced and has no release date. Leave your email on its page and we will write once when it is out.

Do I need an account?

No. Urban Hiking has no sign-in. It uses an anonymous identifier, only to plan routes.

Where is my data kept?

Your routes, history and walk tracks stay on your iPhone. To plan a route, the app sends an approximate area and the preferences you chose, never your exact position. The details are in the privacy policy.

Does it work offline?

Walking a route you already have, yes. Planning a new one needs a connection.

I found a problem. What should I send?

The device, the iOS version, what you did and what happened. A screenshot helps.

Delete your data

1. In the app, go to Profile and then “Tus datos”.
2. Choose “Borrar datos de este iPhone” to delete what is stored on the device, or “Eliminar datos y cuenta” to also delete the anonymous identifier and what the service kept.
3. Deleting the app also deletes what it stored on your iPhone.