Support

Common questions

Is Ampersand out yet?

Not yet. Ampersand is in production. Leave your email on its page and we will write once when it is out.

How do I sign in?

With your Apple or Google account. Ampersand has no password of its own.

Where is my data kept?

On our servers in the European Union (Supabase), so both of you see the same journey. The details are in the privacy policy.

Does it work offline?

No. Ampersand needs a connection to save what you write and to keep both of you in step.

I bought journeys on another phone. Where are they?

Your credits live in your account: sign in with the same Apple or Google account. If you bought before creating your account, use “Restore purchases”.

I found a problem. What should I send?

The device, the system version, what you did and what happened. A screenshot helps.

Take your data with you

1. Open the app and go to Settings.
2. Choose “Export my data”.
3. You get a file with your profile, your journeys, what you wrote and your photos.

Delete your account

1. Open the app and go to Settings.
2. Choose “Delete my account” and confirm.
3. It is immediate. What you wrote in a shared journey stays without your name; a journey where you were the only person left is deleted entirely. Unspent credits are lost.